If you don't register and fully activate CUPRA CONNECT services, you can only use the services required by law (Public Emergency call).

Also, you will not be able to enjoy online services from Safety and Service, Remote Access via the app or Online infotainment. Your Navi System+ will not navigate online and "Hola Hola" will only work with specific voice commands.

To place the order and activate the CUPRA CONNECT services for a Leon, Formentor and Ateca, both the owner of the vehicle and any other user who has access, are authorised.

There is only one primary user per vehicle, as well as one secondary user, one guest user and up to 4 logged users. The different roles are described below:

• Primary user: the user who has completed the enrollment process (has logged in with his CUPRA ID and has completed the 2 key verification process). He/she has access to all CONNECT portfolio (data and other services).
• Secondary user: in a vehicle enrolled by the primary user. The secondary user is nominated via email by the primary user. CUPRA ID is required to access the infotainment system. . He/she has access to most of the CONNECT service portfolio.
• Guest user: in a vehicle enrolled by the primary user, the guest user is an eventual user not identified with CUPRA ID. He/she has access to most of Safety&Service and Online Infotainment within CONNECT services portfolio.
• Logged user: in a vehicle enrolled by the primary user, the logged user is a user identified with CUPRA ID. Up to 4 logged users can be added. He/she has access to most of Safety&Service and Online Infotainment within CONNECT services portfolio.
  

To place the order and activate the CUPRA CONNECT services for CUPRA Born, both the owner of the vehicle and any other user who has access to the vehicle, are authorised.

There is only one main user per vehicle, as well as one guest user and up to 4 logged users. The different roles are described below:

• Primary user: the first user who has logged in with his CUPRA ID and completed the enrollment process. He/she has access to all CONNECT portfolio (data and other services).
• Guest user: in a vehicle enrolled by the primary user, the guest user is an eventual user not identified with CUPRA ID. He/she has access to most of Safety&Service and Online Infotainment within CONNECT services portfolio.
  
• Logged user: in a vehicle enrolled by the primary user, the logged user is a user identified with CUPRA ID. Up to 4 logged users can be added. He/she has access to most of Safety&Service and Online Infotainment within CONNECT services portfolio.
  

CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary to provide CUPRA CONNECT services, such as car data and geo-localisation. All data generated from using CUPRA CONNECT services belongs to you, the customer. As such, data usage is dependent on your explicit consent.

All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.

Please note that all data is used only by CUPRA and its distribution & service partners. Data is not shared with third parties for commercial reasons and in most cases, it's kept anonymous (non-anonymous data is used only when necessary). In such cases, CUPRA processes the data according to strict security guidelines.

CUPRA CONNECT is available in Germany, Belgium, the Czech Republic, Denmark, Finland, Norway, Sweden, France, Great Britain, Ireland, Austria, Switzerland, Italy, Spain , Portugal, Poland, Hungary, Greece, Cyprus, the Netherlands, Luxembourg, Bulgaria, Romania, Croatia, Slovenia, Malta, the Slovak Republic, Andorra, Estonia, Latvia, Lithuania, Serbia, Albania, Macedonia, Bosnia Herzegovina, Ukraine and Gibraltar.

For GEN3 cars, CUPRA CONNECT is also available in Montenegro.

When your car detects a serious accident due to airbag deployment or belt tensioner, a connection is automatically established with the Emergency Call Centre.

If CUPRA CONNECT is activated, the Call is made to a private service instead of the public/local emergency phone number. With Private Emergency Call, Emergency services receive additional data regarding the nature of the accident, such as location, address, number of people involved and severity of the accident.

Additionally, HMI language is passed on so you can always be attended in your language, even abroad. If your language isn't available, you'll be attended in English, no matter where you are.

If you prefer, we'll stay on the phone with you until the emergency services arrive. Please keep in mind that normally we don't track your location. Your data is only transferred in the case of an accident to ensure your safety. Manual activation of the Emergency Call feature via the three-button module or the Infotainment screen is also available.

The Breakdown Call is always activated manually, but in the case of a minor accident (which does not exceed the accident threshold) a popup will appear with three buttons (Activate Emergency Call, Activate Breakdown Call Assistance Call or Cancel). Anyone can contact the Breakdown Call service by pressing the center button in the three-button module or in the "phone" section of the in-car menu.

When you activate the Breakdown Call service, your vehicle transmits information such as mileage (km), current warning lights and error messages, so the CUPRA Agent can better serve you and spot the fault seamlessly.

When activated, the Breakdown Call also shares the time and location of your car so your operator knows where to find you. This is useful if your car is broken down in a sparsely populated area and you don't know exactly where you are.

When your Onboard infotainment system sends you a reminder about an upcoming inspection, your Preferred Service Partner (PSP) receives a notification. The workshop then gets in touch with you to arrange an appointment, using your preferred contact method (e-mail or phone).

• Your PSP will receive the following information about your car:
• Your contact details (name, telephone and email)
• Car details (VIN, model year, car model)
• Mileage
• Type of inspection (oil change, service interval)
• Date and time of notification
• Number of days until next inspection and oil change

Vehicle Status shows the following information about your car:

• Remaining fuel range or electric charge status
• Overall mileage, distance (km) and days remaining until the next service
• Distance and days until next oil change
• Door and window status
• Light position status (light position?)

If you car was in an area with poor network coverage, such as an underground car park, it may have failed to send parking data to the server. Under normal circumstances, your car's last Parking Position  is sent to the server as soon as the engine is switched off.

When you activate CONNECT, your Navi System+ gets upgraded and goes online with access to up-to-date information. There are no extra charges - all data consumption from navigation is included with the CONNECT service package.

The following services are included: free of charge:

• Online Map Update: maps of your region get updated automatically, based on your car position and destination. No need to buy cartography updates at the dealer or download new maps on a USB.
• Route calculation with up-to-date traffic information based on road conditions (such as traffic and weather), along with dynamic route guidance consisting of real-time updates.

The Parking service shows you the total number of available parking spaces in:

• Public car parks
• Private car parks
• Multistorey car parks

It also shows additional information such as:

• Distance
• Opening times
• Rates

When you activate CUPRA CONNECT, ""Hola Hola"" gets better at understanding natural speech (with Natural Language Control). This lets you give commands in a natural way, without having to learn specific ones. As long as you have an internet connection, you can:

• Find addresses
• Access online content
• Listen to internet radio

Hola Hola also lets you dictate SMS messages and emails. To dictate a message, press the Microphone button and speak naturally. When done, you can check the written text and delete or rewrite if necessary.

Natural Language Control for all cars (GEN3 and GEN4) supports:

• British English
• American English
• Spanish
• French
• German
• Italian
• Czech.

Natural Language Control for GEN4 vehicles also support:

• Dutch
• Polish
• Portuguese
• Swedish
• Danish (coming soon)
• Norwegian (coming soon)

A VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit code. It's a combination of numbers and characters.

You'll find it in your registration papers or printed on the bottom left side of the windscreen, near the wipers as you stand facing the car.